Last Updated: June 22, 2026
These terms govern business services provided by Digilize Agency B.V. They apply exclusively to business clients.
B2B Scope Disclaimer: These Terms apply exclusively to business clients (legal entities and natural persons acting in a professional or commercial capacity). We do not contract with consumers.
Digilize Agency B.V. Nassaulaan 68a, Haarlem, 2011 PE, Netherlands Chamber of Commerce (KvK) Number: 96975903 VAT Number: NL867857572B01 Email: info@digilize.agency Phone: +31 23 369 9037
Digilize Agency B.V. provides the following services: Web Development & Design, Digital Marketing Solutions, Brand Identity & Strategy, E-commerce Development, SEO & Content Marketing, AI Infrastructure & Automation, Consulting & Digital Transformation.
All project details, including scope of work, timeline and milestones, deliverables and specifications, and project costs and payment schedule, will be outlined in a separate project proposal or contract that forms part of these Terms.
Invoice and Payment: After receipt of the signed offer or contract, the invoice will follow according to the agreed payment schedule. The amount must be transferred within thirty (30) days of receipt of the invoice to our designated bank account. Upon the expiry of the statutory payment period of 30 days after receipt of the invoice, statutory interest will be charged at the prevailing Dutch legal rate. Payment Methods: We accept payments via bank transfer (SEPA/International wire). Late Payment: In case of late payment, we reserve the right to suspend work until payment is received. Additional costs incurred due to late payment will be charged to the Client. VAT: All prices are exclusive of 21% Dutch VAT unless otherwise stated. VAT will be added to invoices as applicable under Dutch tax law.
All quotes and proposals remain valid for thirty (30) days from the date of issue unless otherwise specified. After this period, prices, availability, and third-party costs are subject to change. Acceptance of a quote after the validity period requires written confirmation from Digilize Agency B.V. Quotes may be affected by external factors including but not limited to modifications to third-party service costs. Where third-party costs are invoiced in non-EUR currencies, quotes may be adjusted to reflect actual exchange rates at the time of invoicing.
Travel Expenses: For on-site work requiring travel, we charge €0.35 per kilometer. Travel time will be charged separately only if explicitly agreed upon in the project contract. Accommodation: Any accommodation costs for our team members will be borne by the Client when on-site work extends beyond one day.
The Client agrees to: provide accurate and complete information necessary for project completion; respond to requests for feedback and approvals within agreed timeframes; provide access to necessary systems, accounts, and resources; ensure all provided content is original or properly licensed; make timely payments according to the agreed schedule; and maintain confidentiality of any proprietary information shared by Digilize Agency B.V. Timely Content Delivery: The Client is responsible for providing all required content, materials, assets, and information in a timely manner according to the agreed project schedule, including text content, images, videos, logos, brand guidelines, access credentials, third-party licenses, and stakeholder approvals. Delays in providing required materials directly impact project timelines. Approval Delays and Project Pause: When Digilize Agency B.V. submits deliverables, milestones, or requests for approval, the Client is expected to provide feedback or approval within seven (7) business days unless a different timeframe is specified. If the Client fails to provide feedback within seven (7) business days, Digilize Agency B.V. reserves the right to pause the project until the required feedback is received. During a project pause, no active work will be performed, timelines will be extended, resources may be reallocated, and the project will resume once the Client provides the required feedback. Consequences of Client Delays: Delays caused by the Client may result in timeline extensions, additional costs at the standard hourly rate, scope adjustments, and priority changes. Digilize Agency B.V. will make reasonable efforts to minimize the impact of Client delays, but cannot guarantee that original timelines can be maintained once delays occur. System Access Requirements: When Digilize Agency B.V. requests access to systems or technical resources, the Client must provide such access within three (3) business days. Failure to provide timely access will be treated as a Client delay. Termination for Missing Materials: If the Client fails to provide required materials for an extended period, Digilize Agency B.V. reserves the right to terminate the project agreement after providing written notice and a 14-day cure period.
Review Period: Upon delivery of any project milestone or final deliverable, the Client has fourteen (14) calendar days to review the work and report any defects or non-conformities in writing. Defect Reporting: Any defects must be reported in writing during the 14-day review period with specific descriptions, steps to reproduce, relevant specification references, and supporting documentation. Vague complaints may not constitute valid defect reports. Deemed Acceptance: If the Client does not provide written objections within the 14-day review period, the deliverable will be deemed accepted. Once accepted, the Client may not later claim the deliverable fails to meet specifications, except for latent defects. Go-Live and Handover: After go-live or handover, the Client is responsible for ongoing operation, maintenance, and support unless a separate maintenance agreement is in place. Minor Issues: Minor cosmetic issues or typographical errors that do not materially affect functionality do not constitute grounds for rejection. Payment Trigger: Acceptance of deliverables triggers the Client's obligation to pay any outstanding invoices within thirty (30) days unless otherwise specified.
Client-Owned Content: All content, trademarks, and materials provided by the Client remain the property of the Client. The Client grants Digilize Agency B.V. a license to use such materials solely for the purpose of delivering the agreed services. Work Product: Upon full payment, the Client will own the final deliverables as specified in the project agreement. Digilize Agency B.V. retains the right to use general methodologies, techniques, and know-how developed during the project for future work. Until full payment is received, all deliverables remain the property of Digilize Agency B.V. Portfolio Rights: Digilize Agency B.V. reserves the right to showcase completed work in our portfolio and marketing materials. Clients requiring portfolio exclusion must notify Digilize in writing at or before project commencement. Attribution Rights: Unless otherwise agreed in a separate written agreement, Digilize Agency B.V. retains the right to include attribution in delivered products. Clients who wish to remove attribution must enter into a separate written agreement, which may incur additional fees.
Revision Definition: A "revision" is a modification within the original project scope. Revisions do not include new features, additional functionality, or content not part of the original scope. Out-of-Scope Work: Any tasks not included in the original project agreement require separate authorization and will be subject to additional fees and timeline adjustments. Included Revisions: Each project typically includes two to three (2-3) rounds of revisions per major deliverable. A "round" consists of consolidated feedback provided at one time. Additional Revisions: Beyond included rounds, revisions will be charged at our standard hourly rate in 15-minute increments, with a minimum charge of 30 minutes. An estimate will be provided before proceeding. Change Request Procedures: All out-of-scope requests must be submitted in writing with a clear description, business justification, relevant context, and desired timeline. Digilize Agency B.V. will evaluate and provide confirmation, cost estimate, timeline impact, and dependencies. Significant Scope Changes: Changes increasing the project budget by more than 25%, extending the timeline by more than 4 weeks, or altering core objectives may require a new project agreement.
Client License Responsibility: The Client is responsible for purchasing, maintaining, and renewing all licenses for third-party tools and services required for the project, including stock images, fonts, plugins, SaaS subscriptions, domains, SSL certificates, and hosting. Uptime and Availability Disclaimer: Digilize Agency B.V. is not liable for the uptime, availability, performance, or reliability of any third-party services integrated into deliverables. Pricing and API Changes: Third-party providers may change pricing, terms, or features at any time. If changes materially affect the project, we will notify the Client and propose alternatives. Additional work required to adapt will be treated as out-of-scope. Recommendation Disclaimer: We may recommend third-party tools based on professional experience but do not guarantee their performance, reliability, security, or suitability. Compliance Requirements: The Client must ensure compliance with all third-party terms of service, licensing agreements, and usage restrictions.
Bug-Fix Warranty Period: Digilize Agency B.V. provides a sixty (60) day bug-fix warranty from final delivery and acceptance. During this period, we will correct defects at no additional charge provided the defect existed at delivery, is reproducible, the deliverable has not been modified, and falls within warranty scope. Warranty Scope: The warranty covers bugs in custom code, functionality not performing as specified, design rendering errors, and integration issues caused by our implementation. Our obligation is limited to correcting the defect through repair or re-performance. Warranty Exclusions: The warranty does NOT cover Client Modifications, Hosting and Infrastructure issues, Third-Party Component bugs, Third-Party Updates, Environmental Changes, User Error, Force Majeure, or Out-of-Scope Features. Ongoing Maintenance: After the 60-day warranty period, ongoing maintenance and support require a separate paid maintenance agreement or SLA. Hosting Responsibility: Unless explicitly included, Digilize Agency B.V. is not responsible for hosting, domain management, SSL certificates, server security, database administration, backups, or email deliverability. Emergency Support: Available only under a separate emergency support agreement with premium rates (1.5x-2x standard), minimum billing increments, and subject to availability.
Project timelines are estimates based on the agreed scope and Client cooperation. Delays caused by the Client may result in timeline adjustments and potential additional costs. We strive to meet all deadlines but cannot guarantee delivery dates due to factors beyond our control.
Liability Cap: To the maximum extent permitted by law, Digilize Agency B.V.'s total aggregate liability for any and all claims shall be limited to the total fees paid by the Client for the specific project giving rise to the claim. Exclusion of Consequential Damages: In no event shall Digilize Agency B.V. be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, business interruption, reputational harm, third-party claims, cost of substitute services, or lost savings. Timeline Disclaimer: All project timelines are estimates only and are not guaranteed delivery dates. Delays do not constitute a breach of contract and do not entitle the Client to damages or refunds. Marketing Results Disclaimer: Digilize Agency B.V. does not guarantee any specific results, outcomes, or performance metrics related to marketing, SEO, website traffic, conversion rates, or search engine rankings. Projections are for planning purposes only.
Termination by Client: The Client may terminate with fourteen (14) days' written notice. All work completed to date will be invoiced; deposits and milestone payments are non-refundable; payment is due within thirty (30) days; completed work will be delivered upon receipt of payment. Termination by Digilize Agency B.V.: We may terminate if the Client fails to make timely payments, materially breaches these Terms and fails to cure within fourteen (14) days, fails to provide required materials, or circumstances make it impossible to continue. Upon termination, the Client will be invoiced for all work completed and outstanding payments become immediately due.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, labor disputes, power failures, internet outages, or supply chain disruptions. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected project agreement without liability, and the Client shall pay for all work completed to date.
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the project, including business strategies, technical specifications, code, customer data, marketing strategies, and trade secrets. Confidentiality obligations survive the termination or completion of the project agreement for a period of two (2) years.
We actively use secure, local AI transcription infrastructure during client meetings to ensure accurate notes and capture action items. We will request your explicit active opt-in consent in writing before any meeting where transcription tools are used. Silence or passive participation does not constitute consent. All data remains within our local infrastructure and is not shared with external third-party sub-processors.
Under GDPR Article 28, a Data Processing Agreement (DPA) is legally required for every controller-processor relationship. A DPA will be provided as a standard part of all relevant project agreements where Digilize Agency B.V. processes personal data on behalf of the Client.
These Terms and all project agreements are governed exclusively by Dutch law. Disputes shall be resolved according to the following tiered process: (1) Good-faith negotiation for thirty (30) days. (2) If unresolved, mediation via the Dutch Mediation Institute (NMI) for up to sixty (60) days. (3) If still unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent court in Haarlem, the Netherlands.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the applicable project proposal or contract, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous discussions, negotiations, representations, and agreements, whether written or oral. No modification of these Terms shall be effective unless made in writing and signed by both parties.
For our hackathons and events, separate terms and conditions apply. These include provisions on participation, liability, data sharing with challenge providers, and intellectual property related to submissions. View the full terms at hackathon.digilize.agency/terms.